Return Policy
Shipping Policy
We only ship within 48 contiguous US locations. We do not ship to Alaska, Hawaii, U.S. protectorates (such as Puerto Rico), PO Boxes, or APO/FPO addresses.
Our warehouses are located in CA and GA and we are able to ship products to most customers within 2-5 business days. Sometimes the warehouse is out of product and the warehouse further away from you will have to fulfill the order, which can make the estimated arrival time up to 7 days or more. FedEx will request an appointment to deliver the order once the shipment arrives, so please provide a phone number where you can be reached on your order. Someone must be present to pick up the LTL and sign for it (the driver only unloads the product onto the driveway; any additional assistance from the driver will incur an additional charge).
Please double check the shipping address before ordering to ensure your package arrives at the intended location. We default the address you leave in the order as the shipping address. If we have not shipped when you contact us to change your address, we can change it. If the order has already been processed and is on a FedEx truck (even if the order does not appear to have shipped in the marketplace), or there is movement on FedEx.com, there is a risk of failure to change address and the possibility of a processing fee.
Cancellation Policy
Normally your order is processed within 1-business day so if you cancel the same day, we can normally prevent the order from shipping and issue you a refund within 1-2 business days.
If you cancel but the product has shipped, we will try to get FedEx to return the product to us, but this is not always successful, and we need you to monitor tracking to reject the product if they attempt to deliver. Once the item is confirmed on its way back to us, your refund will be processed within 2-3 business days, minus the associated processing fee.
Return Policy
Not only are we known for quality products, excellent after-sales service is an added value that we are proud of.
We always seek to provide customers with the most convenient solutions to minimize customers' troubles and meet customers' needs for using products.
Your satisfaction is our greatest pursuit.
All Kinbor.com purchases may be returned within 30 days of purchase upon receipt of a Return Material Authorization (RMA) number from Kinbor. All RMAs may receive full replacement units, replacement parts, full or partial refunds at Kinbor's sole discretion. However, in some special cases (as described below), return shipping may be borne by the customer.
If the item is undelivered or arrives in a damaged or otherwise defective condition, please contact us within 7 days to file a claim. Kinbor may require pictures or videos of defective/damaged items for a full refund. Once your claim has been processed and approved, please allow 2-7 business days to complete the refund request. Some financial institutions may take an additional 5-7 business days to return funds to your account, depending on the nature of the financial institution and the original payment method.
If a replacement unit or replacement part is required, please note that the fulfillment timeframe depends on the location and availability of the replacement product, and if the original unit and/or part is out of stock, the returned item must be in the original packaging or acceptable packaging, and all original shipments Accessories. All returns of damaged or defective products are shipped back to Kinbor at Kinbor's expense. All other returns will be shipped back to Kinbor at the customer's expense.
If the customer chooses to offer return shipping, the tracking number must be provided to Kinbor and confirmed to have been returned to our warehouse to complete the warranty transaction and any refunds. Please note that items can be returned to Kinbor at the sole discretion of the company. Unauthorized returns (without Kinbor's pre-authorization) will not be accepted and any unauthorized return shipping costs incurred by the customer will not be reimbursed.
In some exceptional circumstances, Kinbor may not require an actual return if the return shipping fee is prohibitive, especially if photographic or video evidence has been previously provided. In these rare cases, customers can choose the safest, most convenient, and most environmentally friendly way to dispose of the product: locally certified waste management or recycling services, donation, re-gifting, etc. Please allow 5-7 days for the business to issue a refund after the actual return has been waived, we have confirmed that the item has been returned to our warehouse, and/or we have verified with the return shipping carrier that the product is being returned.
Please see the link below for information on how to contact the relevant customer service regarding their refund process and procedures. For these and other payment providers, please contact your financial institution for the status of your refund before contacting Kinbor after the typical 10-14 business day refund period.
Refunds for purchases made using other payment methods will be credited to your other payment account. For more information on payment refund processing, please refer to the relevant payment method refund FAQs. For questions about your specific payment account or bill, please contact Kinbor or Customer Service for the relevant payment method.
This limited warranty applies to products purchased from Kinbor and its sub-brands: Kinsunny, Kinsuite, Kinbor Baby, Kintness, Kinfant, Kinpaw (collectively, "Kinbor Products"). Kinbor reserves the right to determine warranty coverage and availability on a case-by-case basis in its sole discretion.
What does this limited warranty cover?
This warranty covers any defects in materials or workmanship in all new Kinbor products (as covered by this warranty). Only products sold by authorized merchants, retailers or through official marketplace transactions are covered. Some third-party marketplace retailers may include additional warranty terms in lieu of this warranty or in addition to those stated herein.
How will we correct the problem?
Once a return authorization number is granted, Kinbor will, upon return, replace your product with the same model or replace a specific component of the delivered product or refund your purchase in full or in part. The level of action taken is at Kinbor's sole discretion and will be consistent with the requirements and policies of the markets in which it is sold, including any third-party warranty requirements and state and national consumer protection laws that may apply. Kinbor will pay you all replacement shipping charges and shipping charges upon retrieval of any defective or damaged product requested to be returned to Kinbor.
How long does the coverage last?
Unless otherwise stated, all products are warranted for 1 year from the date of purchase. Please see Kinbor Returns Policy for details on in-warranty return options.
What does this limited warranty exclude?
This warranty does not cover any problems caused by (a) misuse of the product, including commercial use, accident, abuse, neglect, heat and humidity, or (b) modification or any misuse contrary to the intended use of the product, (c) by Damage caused by other equipment, or (d) consequential damage, incidental damage or any costs associated with construction, set-up and assembly caused by the involvement of a 3rd party. This limited warranty applies only to hardware products licensed and sold by Kinbor, and any manuals, media or documentation are licensed and warranted as applicable under a separate written agreement.
What you must do for warranty service?
Kinbor will not provide any warranty coverage unless the claim complies with all terms of this warranty statement and proper return process and procedures are followed. To request warranty service, please contact Kinbor directly. This notification must be made to Kinbor for warranty service and must be made during the warranty period, any communications past the warranty milestones (30 day mark and 365 day mark) are not covered under warranty. Your identity and order information will be collected and verified by a Kinbor representative as a valid purchase. Once Kinbor determines that warranty service is required, you may be prompted for additional information or asked to decide on a competing alternative to resolve the issue. Damaged or defective products returned to us must be properly packaged in the original packaging, or in the packaging provided by us, with a prepaid shipping label provided by Kinbor.
How does the law apply?
This limited warranty is governed by the laws of the state of Oregon, USA, which gives you certain rights, and you may also have other rights that vary from state to state. In addition, Kinbor complies with California's hazardous materials notification laws. This limited warranty does not affect any other rights you may have in jurisdictions that govern the sale of consumer products, including rights under the Magnuson-Moss warranty laws.
